Your raw data must be downloaded from 23andMe
Go here: http://23andme.com/you/download
Login to your 23andMe account
On the download page, enter your password again
Select the profile you want to download. Select "All DNA" for the Data set
Press the "Download Data" button and save the .zip file to your computer
Your raw data must be downloaded from Ancestry.com
Go here: http://ancestry.com
Login to your Ancestry.com account.
From the menu at the top, click DNA
On the DNA page, select "Settings"
On the settings page, look for the "Download your raw DNA" section and click "Get Started"
Follow the instructions, and check your email for the link to download your raw data
Your raw data must be downloaded from Familytreedna.com
Follow the instructions here:
Our main support is for the var-[ASM-ID].tsv.bz2 file found in the ASM folder
The filename that you upload to us must start with "var-", and end with "tsv.bz2" or "tsv"